Service Management & Engineering (SME)

Organisation:: HECTOR SCHOOL of Engineering and Management
Ort, Bundesland, Land:: Karlsruhe, Baden-Württemberg, Germany
Typ:: Part-time
Certificate:: M.Sc.
Duration:: 3 Semester/s

Dieses Bildungsangebot auf die Merkliste setzen

Programme

Graduates of the Master Program Service Management & Engineering (SME) have the ability to comprehend and evaluate in which way hardware as well as software developments in modern information and communication technologies influence the future service market. They are also in a position to make efficient and effective use of these technologies and to further them. Competitive and innovative service products are developed and optimized, to successfully accompany and direct service-driven changes in companies and corporate networks.

Against the background of incomplete information and technical uncertainty, graduates can encounter problems with an engineering orientation and solve them with the help of complex management methods. The program empower for an interdisciplinary approach on problems and trains adequate solution methods for hardware and software applications.

The skills and expertise acquired in the program embody an integrated approach to information and communication technologies. Initially, graduates can understand and analyze information and service markets and administer and optimize the business process connected to these markets, from innovation up to product introduction. They are capable to make use of design and construction principles for current service technologies such as Cloud Computing and to provide a solution-oriented approach to identified problem areas. They can also detect security and reliability issues and master the most important methods to resolve them.

Furthermore, graduates are enabled to solve economic problems of service pricing with according interdisciplinary approaches. The analyzing and optimization of life time cycles of business processes are part of the competence profile of the graduates as well as the evaluation and advancement of software architecture options and aspects of quality improvement. Finally they can evaluate regulatory boundaries and legal issues in contract forming and take those into account when making design decisions.

Next official start: March 2013; earlier start possible upon open places and request.

Prof. Dr. Andreas Oberweis
Program Director SME

Target audience

Objective:

Today’s world is changing towards a “service-led” economy.
Two thirds of the economy are already made up of
services. In addition, technological advances in information
and communication technology and a rising share of
information-based services open up huge opportunities
for innovation. Therefore, service professionals and future
business leaders will require comprehensive and servicespecific education and training.

This unique program leads to a M.Sc. of the Karlsruhe
Institute of Technology (KIT). Taught by renowned faculty,
the interdisciplinary program combines technological,
economic and legal perspectives. Its graduates will be
trained to understand modern information technology, to
apply business process and software engineering for service
development, to utilize economic and management
know-how to devise and lead service-oriented businesses,
while being aware of legal and regulatory frameworks.

Target Group:

Young professionals (age 27 - 40) identified as high potentials in companies like rating agencies, privat or public banks and also young professionals working in corporate finance departments of consolidated companies.

Exemplary positions of HECTOR students and Alumni:
Service Architect SAP, Head of Department Controlling/Info Management, Projektmanagement/ Wissenschaftliche Mitarbeiterin, Project Manager, IT-Consultant, Senior Consultant, Senior Manager Business Development, Manager Engineering, etc.

Emphases/Curriculum

The program addresses the challenges that arise in industry in the context of the transformation of society into an information society. The main focus hereby is the management of information products as well as the analysis and modelling of the corresponding processes.
The program conveys following Modules:

Engineering Modules:

Information & Service Management
Service Technologies
Digital Services
Business Processes and Software Engineering
Regulations and Economics of Networks

Management Modules:

Accounting & Controlling
International Project Management
Finance and Marketing
Stochastic and Games
Law and Contracts

Independent Master Thesis

Admission/Entrance requirements

Total fees approx.:	€ 30.000

Admission Requirements: First degree: Bachelor, Diplom (Uni/FH/BA), M.Sc., ... Min. 3 years of relevant work experience with according references TOEFL score with a minimum of 570 points pb, 250 points cb and 88 points Optional: GMAT, GRE or HECTOR School Assessment Recommended background studies: Business or politial economics, Information Engineering/Technologies, Natural Sciences (Mathematics, Physics, etc.)

Languages
Language(s) of instruction:	English
Going abroad:	possible

Information material

Salutation:

Add degree in adequate name-field.

Forename:

Name:

Street:

Postal Code/Town:

Country:

Phone:

e-Mail:

I want: Master Program Information SERVICE MANAGEMENT AND ENGINEERING

Information HECTOR School of Engineering and Management in general

Miscellaneous:

Organisation

The HECTOR School of Engineering and Management, named after Dr. h. c. Hans-Werner Hector, the co-founder of the software company SAP, is ruthe Technology Business School of the Karlsruhe Institute of Technology (KIT; www.kit.edu).

The HECTOR School concept and the related programs were designed in strong cooperation with the industry board of the ID in 2004. This cooperation has contributed significantly towards the creation of six advanced executive degree programs offered at the HECTOR School.

Our degree programs are tailored to the needs of the employees of expanding companies which are facing the challenges of competition and globalization. The ability to ensure that businesses are cutting-edge and capable of the rapid adaptability of processes is the most crucial challenge for companies today and the responsibility of their well-trained professionals. In order to be a successful manager in this environment it is essential to possess a profound understanding of technological intricacies, their implementation within complex organizations and a deep economical awareness of interdependencies in distributed networks.

This necessary professional and methodological training is covered by our innovative degree programs at the HECTOR School designed for future Executives.

Study in Karlsruhe

Beauty and high technology

Today 270 000 people live in Karlsruhe the centre of the renowned “Technologieregion”, comprising one of the most dynamic high-tech areas in Europe. The local economy is based on a well-developed structure of mid-sized businesses, particularly in forward-reaching technologies like computer science, multimedia, control systems, energy technology and environmental science as well as nanotechnology. Several major companies such as Bosch, Siemens, DaimlerChrysler and Michelin have production facilities in the region. Major research and development institutions such the Karlsruhe Research Center for Technology and the Environment are part of the reason why the innovative potential of this city and region are well known world wide. A critical cornerstone is formed by the University and six other Karlsruhe institutions of higher education.

The city has also served as the home of justice in Germany for over 50 years. In 1950 the Federal Supreme Court began its work here as the highest authority in civil and criminal proceedings in Germany.

High Tech and High Life come together at the internationally recognized Center for Art and Media (ZKM), which is located in a historic industrial building and provides a unique museum of modern media.